11 Medallia Competitors Compared: Find the Right CX Platform
Delivering a great customer experience isn’t optional—it’s what makes your business successful. But let’s be honest: the bar for customer service is higher than it has ever been. Speed, convenience, and personalization are just the basics modern consumers expect. To...
10 Best Balto AI Competitors to Boost Your Call Center in 2026
You want to automate your call center, elevate the customer experience, track every productivity metric, and keep your team motivated, especially with AI-powered automation expected to handle 50% of service cases by 2027, up from 30% in 2025. You’ve explored countless...
Top Call Center Productivity Metrics & 6 AI Platforms for 2025
Do tickets keep piling up, customers becoming more frustrated, and your team on the verge of exhaustion? Then you should revisit your call center productivity metrics. With as many as 97% of customers likely to tell their friends, family, or coworkers about a great...
Top 13 Talkdesk Alternatives for 2025 (Features, Pros & Cons)
Does this sound familiar? You try yet another knowledge management and customer support automation tool, but many features are still missing, leaving your team stressed and your customers frustrated. That’s the reality for many businesses nowadays: they need a...
Call Center Quality Assurance: Complete Guide for 2025
How do you make sure that every interaction with your customers delivers the top experience and service quality they expect? Because customer expectations are growing. It’s not enough to respond quickly—you also need to provide personalized and consistent omnichannel...
Agentic AI vs Generative AI: What’s the Difference & Why It Matters
Did you know that different artificial intelligence (AI) automation solutions not only generate content and help you brainstorm ideas but also answer your customers' questions, help them manage their accounts, process refunds, and even upsell your products? AI has...
From Vision to Value: Identifying AI Opportunities That Drive Real Impact
AI is everywhere. You can't scroll through LinkedIn without seeing another post about how it's "transforming business" or "revolutionizing workflows." But here's the thing, most companies are still trying to figure out where to actually start. AI strategy consulting...
9 Best Intercom Alternatives: Features, Pricing & Use Cases
Delivering fast, personalized customer support isn’t just nice to have — it’s what sets your brand apart. But to make it happen, you need the right tools. Intercom, with its Fin AI agent, live chat, help desk tools, and custom bots, is a popular choice for many....
7 Automotive Software Companies Your Business Needs
In 2016, Mary Barra, CEO of General Motors, gave a speech about the rapid transformation of the auto industry. She said: “I have no doubt that the automotive industry will change more in the next five to 10 years than it has in the last 50.” Fast forward to today, and...
13 Best Zendesk Alternatives for 2025 (Pros, Cons & Pricing)
With over 160,000 customers around the globe, Zendesk is a go-to platform in the customer support world. From ticketing and helpdesk tools to automation, self-service portals, and beyond, it’s built to help businesses deliver top-tier support experiences. But here’s...