Customer Service Bots

The AI platform for every customer interaction.

AI agents across every channel. Orchestrated to automate, assist, analyze and engage.

Platform Foundation
Explore the Platform
Automate Customer Interactions

Resolve more with AI agents across every channel.

Chat AI Agent

Voice AI Agent

SMS AI Agent

Email AI Agent

View all AI Agents
Assist Your Agents in Real Time

Empower agents with the right answers, right when they need them.

Real-time Agent Assist

Agent Guidance

Transcription

Screen Recording

Explore Agent Assist
Analyze & Improve Every Interaction

Turn conversations into insights that drive better outcomes.

Auto QA

Conversation Intelligence

AI CSAT

Agent Coaching

Interaction Summaries

Explore Analytics
Engage Proactively at Scale

Drive conversions and build long-term customer loyalty.

SMS Campaigns

Voice Campaigns

Explore Outbound
Automotive Beauty BPO CPG Retail & Ecommerce Education Banking & Credit Unions Insurance See all industries

Authentication Benefits Administration Call Coaching Call QA Campaigns Email Automation Employee Onboarding Intelligent Voice Assistant Lead Generation Tech Support

Contact Centers Customer Support HR & Ops IT Support Sales & Marketing See all teams
Customers
Pricing
ROI Calculator Blog Events Guides Support Webinars

eBook
Your competitors are automating. Are you?

AI is transforming contact centers. Cut call volume and stay ahead.
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Who is Capacity?

Founded in 2017 by David Karandish and Chris Sims, and part of the Equity.com incubator. Proudly headquartered in St. Louis.
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Deflect More Tickets with Customer Service Bots

Reduce tickets and free up customer service reps to handle complex work.

abstract illustration of the Capacity knowledge base

a customer asking the capacity knowledge sharing platform how they can get a new health insurance card

Get Customers the Answers They Want
Customers aren’t looking for unhelpful, boilerplate responses – they’re looking for answers.

Capacity’s chatbot generates tickets automatically for unanswered questions and dramatically improves deflection rates over time.

Our chatbot can launch workflows and automation tasks directly from a chat conversation, keeping your customer service team humming.

TRUSTED BY 2,000+ ORGANIZATIONS

Ready to deploy a smarter customer service bot? Sign up for a demo below to see Capacity’s technology in action.

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0 auto;display:inline-flex;align-items:center}.caplogos__img{height:var(--caplogos-h,40px);width:auto;max-width:none;object-fit:contain;display:block;transition:filter .3s ease,opacity .3s ease}.caplogos--gray .caplogos__img{filter:grayscale(100%);opacity:.65}.caplogos--gray .caplogos__img:hover{filter:grayscale(0%);opacity:1}@keyframes caplogos-scroll{from{transform:translateX(0)}to{transform:translateX(-50%)}}@media (prefers-reduced-motion: reduce){.caplogos{overflow-x:auto;-webkit-mask-image:none;mask-image:none}.caplogos__track{animation:none;flex-wrap:wrap;justify-content:center;width:100%;padding-right:0}.caplogos__item--dup{display:none}.caplogos.nitro-lazy{mask-image:none !important}}.reverse .dica-container{transform:scaleX(-1)}.reverse .dica_divi_carouselitem{transform:scaleX(-1)}.hero_primary_CTA,.hero_secondary_CTA{color:#fff;background:#da3e9e;border:2px solid #da3e9e;border-radius:40px;font-size:14px;font-weight:600;padding:1.1em 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