The AI platform for every customer interaction.

AI agents across every channel. Orchestrated to automate, assist, analyze and engage.

Platform Foundation
Explore the Platform
Automate Customer Interactions

Resolve more with AI agents across every channel.

Chat AI Agent

Voice AI Agent

SMS AI Agent

Email AI Agent

View all AI Agents
Assist Your Agents in Real Time

Empower agents with the right answers, right when they need them.

Real-time Agent Assist

Agent Guidance

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Explore Agent Assist
Analyze & Improve Every Interaction

Turn conversations into insights that drive better outcomes.

Auto QA

Conversation Intelligence

AI CSAT

Agent Coaching

Interaction Summaries

Explore Analytics
Engage Proactively at Scale

Drive conversions and build long-term customer loyalty.

SMS Campaigns

Voice Campaigns

Explore Outbound
Automotive Beauty BPO CPG Retail & Ecommerce Education Banking & Credit Unions Insurance See all industries

Authentication Benefits Administration Call Coaching Call QA Campaigns Email Automation Employee Onboarding Intelligent Voice Assistant Lead Generation Tech Support

Contact Centers Customer Support HR & Ops IT Support Sales & Marketing See all teams
Customers
Pricing
ROI Calculator Blog Events Guides Support Webinars

eBook
Your competitors are automating. Are you?

AI is transforming contact centers. Cut call volume and stay ahead.
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Who is Capacity?

Founded in 2017 by David Karandish and Chris Sims, and part of the Equity.com incubator. Proudly headquartered in St. Louis.
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Industries

Capacity can be used accross industries. Here are some examples of how Capacity can be used in your business.

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Automotive

Give your teams the knowledge they need to drive revenue.

Banking & Credit Unions

Ensure the right information is delivered to the right people at the right time.

Beauty

SMS and automation to keep your chairs full and clients happy.

BPO

Boost efficiency and reduce costs.

Brokerage

Retain clients and nurture leads to directly impact the bottom line.

CPG

Unlock enterprise knowledge for faster CPG decisions.

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Education

Deliver higher quality services at a lower cost while improving student outcomes.

Government

Streamline government operations, improve citizen support, and ensure compliance.

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Healthcare

24/7 patient support and cost savings.

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Industrial & Manufacturing

Ensure your client and team support can be as efficient as your other processes.

Insurance & Reinsurance

From claims services to sales to product marketing and beyond, get instant access to information.

Media & Entertainment

Customer support and engagement for media companies.

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Mortgage

A mortgage automation platform that supports your borrowers, sellers, and support staff.

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Retail & Ecommerce

AI-powered customer support for retail brands.

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Senior Living

Transform the way senior living communities operate and provide care.

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Service Providers

Lead capture, scheduling, and 24/7 support.

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Technology & SaaS

An AI-powered platform to help you win more customers and keep the ones you already have.

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Travel & Hospitality

Customer service solutions for travel and hospitality.

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Utilities

Keep the lights on with AI. Capacity helps utility companies reduce expenses, increase efficiency, and stay organized.

Wealth Management

Organize and maintain information from a variety of sources for a superior customer experience.