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Outbound SMS Campaigns
Stop losing revenue to missed moments.
Schedule compliance-ready SMS campaigns that reach customers before they call, churn or go cold.
Why this matters
Appointment no-shows, lapsed renewals and cold leads share one root cause: nobody reached out in time. Capacity SMS Campaigns fix that without adding headcount or complexity.
Get the highlights
Scheduled outreach, no manual effort
Set your message, your list and your timing. Capacity sends every message on schedule, automatically.
Inbound and outbound, connected
SMS Campaigns run on the same platform as your support operation, including Voice Campaigns. No duplicate setup.
Fewer inbound calls, lower cost per contact
Proactive reminders and updates deflect routine inquiries before customers pick up the phone.
Capacity in numbers
$650K
Revenue generated by Culligan in 60 days using Capacity SMS Campaigns
85%
Of contact info updates captured via SMS by a top 10 life insurance agency
36.3B+
Automated interactions across the Capacity platform
Explore the features
Campaign Creation
Launch SMS campaigns in minutes
Build and schedule SMS campaigns from one interface. No engineering required.
Automated drip campaigns
Send scheduled message sequences to a contact list on a defined cadence. No manual intervention required.
Dynamic field personalization
Customize each message with contact-level variables for name, date or account details.
Contact list management
Import lists via CSV or pull directly from CRM. Built-in segmentation keeps targeting clean.
Compliance Management
Stay compliant automatically
Carrier rules and opt-out logic are enforced automatically. Your team focuses on outreach, not risk.
Automated opt-in and opt-out tracking
STOP keywords are captured instantly. Opted-out contacts are blocked from future sends.
10DLC registration support
A dedicated compliance team guides you through registration and ongoing carrier requirements.
TCPA-compliant send windows
Messages are automatically held or released based on each recipient’s local time zone.
Reporting And Visibility
See results as they happen
Track campaign performance in real time. No manual reconciliation. No spreadsheets.
Live campaign results page
Monitor delivery, opt-outs and responses as the campaign runs. No waiting for batch reports.
Full interaction logging on contact records
Every message thread is tied to the contact record for complete visibility across your team.
Complete post-campaign reporting
Automatically generate final reports at campaign close. Share results without extra work.
Platform Unification
One platform for inbound and outbound
SMS Campaigns run on the same AI Knowledge Orchestration Layer as your inbound support. One tool, no silos.
Shared knowledge layer
Outbound campaigns draw from the same knowledge powering your inbound AI agents.
Outbound Voice Campaigns
Capacity also supports automated outbound voice campaigns for interactions that need to go further than messaging.
CRM and Salesforce integration
Sync contact lists and trigger follow-up campaigns directly from your CRM via API.
Separate outbound line management
Campaign opt-outs stay separate from your inbound support number, so opted-out customers can still reach your team.
Trusted by 20,000+ organizations
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Frequently asked questions
What are SMS campaigns?
Proactive outbound SMS campaigns are scheduled, automated outbound text message sequences sent to a contact list. Capacity SMS Campaigns let you send appointment reminders, proactive notifications, lifecycle updates and follow-ups at scale, without manual effort.
How do SMS campaigns work in Capacity?
You create a campaign inside the Capacity Console, upload or select your contact list, write your message sequence with dynamic fields, set your send windows and launch. The platform handles delivery, compliance and reporting automatically.
Is Capacity SMS compliant with TCPA and carrier requirements?
Yes. Capacity manages 10DLC brand registration, enforces TCPA-compliant send windows by time zone and automatically tracks opt-ins and opt-outs. A dedicated compliance team supports setup and ongoing carrier requirements.
What happens when a contact replies STOP?
The platform records the opt-out immediately and blocks all future messages to that number from that line. Opted-out contacts cannot be manually re-added: the recipient must opt back in by replying START or an equivalent keyword.
How does Capacity SMS differ from standalone texting tools?
Point solutions like EZTexting handle outbound SMS in isolation. Capacity SMS Campaigns run on the same AI Knowledge Orchestration Layer as your inbound support, so outbound and inbound share the same contact records, knowledge and reporting. One platform, no silos.
How long does it take to get up and running?
Most customers can launch their first campaign quickly once 10DLC registration is complete. Capacity’s compliance team guides you through every step of setup so you’re not navigating carrier requirements alone.
Can I use my existing inbound SMS number for campaigns?
We recommend using a separate dedicated line for outbound campaigns. This prevents campaign opt-outs from blocking your support channel. Capacity makes it straightforward to provision and manage a dedicated outbound number.
Does Capacity integrate with my CRM?
Yes. Capacity integrates with Salesforce and other leading CRMs via API, letting you sync contact lists and trigger follow-up campaigns directly from your existing systems.