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Outbound Voice Campaigns
Outbound calls that actually connect.
Outbound Voice Campaigns get past call screening, protect your disclosures and turn answered calls into real conversations.
Why this matters
Legacy dialers drop a recorded message and move on. Capacity Voice Campaigns detect screening, wait for a real pickup and start a real conversation.
Get the highlights
Built to survive modern call screening
Screening-aware CPA detects Apple and Google AI gatekeepers so your message reaches a real person.
Disclosures that never get clipped
Smart Payload Timing waits for verified human pickup before playing your message. Compliance protected by default.
Answered calls become real conversations
Route answered calls into a Guided Conversation flow. Collect info, confirm details and triage without a live agent.
Capacity in numbers
20K+
Happy customers
1.5M+
Users who love us
36.3B+
Automated interactions
Explore the features
Call Intelligence
Reach people, not gatekeepers
Capacity detects call screening before your message plays and confirms human pickup before any disclosure begins.
Screening-aware CPA
Detects Apple and Google AI call screening and handles it without blocking your campaign.
Smart payload timing
Holds your disclosure until a real person answers. No clipped messages. No compliance gaps.
Intelligent voicemail detection
Identifies voicemail using contextual language cues, not just a beep. Fewer false drops.
AI Agent Conversations
Turn every answered call into action
Answered calls route directly into a guided flow. Your AI agent handles the interaction from pickup to resolution.
Guided Conversations on pickup
Collect information, confirm details and complete workflows without a live agent on the line.
Live agent transfer
Route callers to a human when needed. Prior call context transfers with them automatically.
Dial to live agent ratio
Define a split between automated and live-agent calls within a single campaign for high-value lists.
Enhanced Voice Quality
Sound human, be understood
The Capacity voice stack delivers neural text-to-speech and HD speech recognition so every interaction sounds natural and transcribes accurately.
Neural TTS with 100+ voices
Choose from over 100 voices across 30 languages, including premium feature voices.
HD ASR for top languages
High-definition speech models for English, Spanish, French, Italian, Portuguese and Japanese.
Neuron NLU engine
Superior intent detection built into the voice stack for more accurate understanding in every call.
Campaign Management
Launch campaigns without complexity
Set up, schedule and monitor voice campaigns end to end from the Capacity Console. No third-party dialer required.
One platform, no third-party dialer
Set up end-to-end from the Capacity platform. No third-party dialer required.
Automated call scheduling
Calls are placed within your defined window and retried automatically up to three times for unanswered contacts.
Real-time results page
Track scheduled, completed, retried and cancelled calls as the campaign runs. No manual reconciliation.
Compliance
Stay compliant automatically
Call windows, opt-out management and contact logging are enforced automatically so your team focuses on outreach, not risk.
Timezone-aware call windows
Set specific timezones and call windows, customizable to your needs.
DNC and opt-in acknowledgment
Built-in acknowledgment confirms consent before every campaign goes live.
Full interaction logging
Every call attempt is automatically logged to the contact record in CRM and Capacity’s omnichannel inbox.
Platform Unification
One platform, inbound and outbound
Voice Campaigns run on the same AI Knowledge Orchestration Layer as your inbound AI agents to boost consistency and efficiency.
Shared knowledge layer
Outbound campaigns draw from the same knowledge base powering your inbound support. Consistent answers, every time.
Outbound SMS Campaigns
Prefer to reach customers by text? Capacity SMS Campaigns automate compliant outbound messaging within the same platform.
CRM and Salesforce sync
Sync contact lists and trigger follow-up campaigns directly from your CRM via API.
Separate outbound line
Keep your outbound voice line distinct from inbound support to protect your support channel.
Stop losing customers to a dialer that drops and disappears
See how Capacity Voice Campaigns turn outbound calls into real conversations that drive appointments, renewals and results.
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Frequently asked questions
What are voice campaigns?
Outbound voice campaigns are automated outbound calling campaigns where an AI agent handles the interaction after pickup. Capacity Voice Campaigns go further than a standard dialer: they detect call screening, protect compliance disclosures and route answered calls into a full AI agent conversation.
How do Capacity Voice Campaigns work?
You select a Guided Conversation flow, upload or choose your contact list, set your call window and launch from inside the Capacity Console. Capacity manages dialing, scheduling and retry logic natively. No third-party dialer is required.
What is call screening detection and why does it matter?
Apple and Google now use AI to screen calls on behalf of users, which causes traditional dialers to misfire or drop calls. Capacity’s screening-aware CPA detects when an AI gatekeeper answers and responds correctly, ensuring your message reaches a real person or is handled appropriately.
What is Smart Payload Timing?
Smart Payload Timing delays playback of your greeting or disclosure until Capacity confirms a real person has answered the call. This prevents your compliance disclosure from being clipped or missed, which is a common failure point for standard dialers.
Can voice campaigns conduct real conversations?
Yes. When a contact answers, the call routes into a guided flow where the AI agent can collect information, confirm details, complete workflows or transfer to a live agent. This is distinct from a one-way message drop.
How does Capacity differ from a standalone dialer?
Standalone dialers place calls and drop a message. Capacity Voice Campaigns handle call screening, protect disclosures, support interactive AI agent flows on answered calls and run on the same knowledge layer as your inbound support. There is no separate tool to manage.
Do I need a separate dialer to use Capacity Voice Campaigns?
No. Capacity manages outbound dialing, scheduling and retry logic natively through the CRM Campaigns module. For organizations already using a CCaaS dialer like RingCentral or NICE, Capacity can also serve as the virtual agent backend via SIP transfer.
Is Capacity compliant with call window and DNC requirements?
Yes. Capacity enforces timezone-aware call windows automatically, restricting calls to 8am-9pm in each recipient’s local timezone. Built-in DNC acknowledgment is required before any campaign launches and all call attempts are logged to the contact record for full auditability.